US region SFTP unavailable

Major · Started Jan 18, 2024 · 8:45 AM

Duration

21m
Severity

Major
Detection lead

—
User reports

—

Summary

US region SFTP unavailable

We have identified that an issue occurred with our file transfer software at 9.45pm (UTC-5) on Wednesday 17th January. As of 04.04am (UTC-5) on Thursday 18th January, we have now resolved the issue and restored SFTP access in the US Live environment. We are currently investigating the impact this incident has had on imports that were sent during the period.

Started

Jan 18, 2024 · 8:45 AM
Resolved

Jan 18, 2024 · 9:07 AM
Duration

21m
Severity

Major

Event timeline

How this incident unfolded

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Investigating
Jan 18 · 8:45 AM Enable

We are aware of an issue with SFTP access in the US Live environment. We are currently investigating.
✓

Resolved
Jan 18 · 9:07 AM Enable

We have identified that an issue occurred with our file transfer software at 9.45pm (UTC-5) on Wednesday 17th January. As of 04.04am (UTC-5) on Thursday 18th January, we have now resolved the issue and restored SFTP access in the US Live environment. We are currently investigating the impact this incident has had on imports that were sent during the period.