Emails not sending

Summary

Emails not sending

This incident has been resolved. We now see domains accepting emails that were previously affected by the IP block. Delivering emails to inboxes is a top priority and a thorough post-mortem will be conducted to prevent similar incidents in the future. We apologize for this service disruption and thank you for your patience this afternoon.

• Started

  Jan 5, 2024 · 12:46 PM

• Resolved

  Jan 5, 2024 · 2:17 PM

• Duration

  1h 30m

• Severity

  Major

• ◆

  Identified

  Jan 5 · 12:46 PM Envoke

  Due to a block of several of our IP addresses many emails aren't delivered to inboxes. The issue has been identified and a solution is in progress. At this time we recommend that you wait to send out emails until this issue is resolved. An update here will be posted shortly.

• ◉

  Monitoring

  Jan 5 · 1:34 PM Envoke

  The affected IP addresses have now been unblocked, however, it can take 1-2 hours for this to take effect across all email providers. We recommend you continue to hold sending emails until this incident is fully resolved.

• ✓

  Resolved

  Jan 5 · 2:17 PM Envoke

  This incident has been resolved. We now see domains accepting emails that were previously affected by the IP block. Delivering emails to inboxes is a top priority and a thorough post-mortem will be conducted to prevent similar incidents in the future. We apologize for this service disruption and thank you for your patience this afternoon.