Issues attempting to synchronize user data into Exclaimer

Summary

Issues attempting to synchronize user data into Exclaimer

No further signs or unexpected errors have occurred since the remediation action was taken, and user data is now synchronising to Exclaimer as expected. If you are seeing issues with user information not appearing within Exclaimer as expected, please attempt to manually synchronise user data from within the Exclaimer Portal.

• Started

  Aug 8, 2026 · 11:08 AM

• Resolved

  Aug 8, 2026 · 3:00 PM

• Duration

  3h 51m

• Severity

  Major

• ◐

  Investigating

  Aug 8 · 11:08 AM Exclaimer

  Exclaimer Engineers are investigating an issue within the UK that is preventing data from synchronizing to Exclaimer correctly. Initial reviews indicate the issue is only impacting UK-based subscriptions

• ◐

  Investigating

  Aug 8 · 11:15 AM Exclaimer

  After an initial investigation, the issue appears to be widespread; engineers are mobilizing fully to address the service issue. User data that has been synchronized to Exclaimer previously will continue to be displayed as expected.

• ◆

  Identified

  Aug 8 · 12:28 PM Exclaimer

  Exclaimer Engineers have identified the cause of the error, and initial attempts to remediate the issue have not been successful at this time. The team is continuing to work to resolve the error. User data that has been synchronized to Exclaimer previously will continue to be displayed as expected. Another update will be provided within the next hour.

• ◆

  Identified

  Aug 8 · 1:08 PM Exclaimer

  Engineers have been able to identify and confirm a fix and are implementing it in all impacted regions now.

• ◉

  Monitoring

  Aug 8 · 1:34 PM Exclaimer

  Exclaimer engineers have now applied the fix to all impacted regions and have confirmed that data is synchronizing as expected for subscriptions. We are now continuing to monitor for any unexpected issues.

• ✓

  Resolved

  Aug 8 · 3:00 PM Exclaimer

  No further signs or unexpected errors have occurred since the remediation action was taken, and user data is now synchronising to Exclaimer as expected. If you are seeing issues with user information not appearing within Exclaimer as expected, please attempt to manually synchronise user data from within the Exclaimer Portal.