Extole Status · History · Incident #88882

RESOLVED

Email Delays

Minor · Started May 5, 2026 · 4:57 AM

Duration

3h 58m
Severity

Minor
Detection lead

—
User reports

—

Summary

Email Delays

This incident has been resolved.

Started

May 5, 2026 · 4:57 AM
Resolved

May 5, 2026 · 8:56 AM
Duration

3h 58m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
May 5 · 4:57 AM Extole

We are currently investigating an issue with our email provider Sendgrid, that is causing email delays.
◆

Identified
May 5 · 6:50 AM Extole

Emails being sent through Sendgrid are currently not being delivered. We are working with Sendgrid to resolve the issue.
◉

Monitoring
May 5 · 8:28 AM Extole

A fix has been implemented and we are monitoring the results.
✓

Resolved
May 5 · 8:56 AM Extole

This incident has been resolved.

Pattern

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