Login problems FLOW portal

Summary

Login problems FLOW portal

We have found no further issues and will close this incident.

• Started

  Aug 27, 2020 · 9:00 AM

• Resolved

  Aug 27, 2020 · 10:00 AM

• Duration

  1h

• Severity

  Major

• ◐

  Investigating

  Aug 27 · 9:00 AM FLOW by TIE Kinetix

  There are currently login problems for a subset of users. We are investigating the issue and will provide more information within 15 minutes.

• ◆

  Identified

  Aug 27 · 9:14 AM FLOW by TIE Kinetix

  A subset of users is currently having login problems. The issue is caused by a database connection problem and we are deploying a fix that should resolve these login issues. We will provide more information once the fix is deployed.

• ◉

  Monitoring

  Aug 27 · 9:25 AM FLOW by TIE Kinetix

  A fix has been implemented to resolve the login problems. We will keep monitoring the system closely to make sure all issues are resolved. We do apologize for any inconvenience this may have caused.

• ✓

  Resolved

  Aug 27 · 10:00 AM FLOW by TIE Kinetix

  We have found no further issues and will close this incident.