FreeAgent Status · History · Incident #12108

RESOLVED

Duplicate transactions appearing for some Mettle users

Minor · Started Jul 1, 2025 · 12:40 PM

Duration

1d 24m
Severity

Minor
Detection lead

—
User reports

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Summary

Duplicate transactions appearing for some Mettle users

This incident has been resolved.

Started

Jul 1, 2025 · 12:40 PM
Resolved

Jul 2, 2025 · 1:04 PM
Duration

1d 24m
Severity

None

Event timeline

How this incident unfolded

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Investigating
Jul 1 · 12:40 PM FreeAgent

On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users. Thanks for your patience as we look into this.
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Resolved
Jul 2 · 1:04 PM FreeAgent

This incident has been resolved.

Pattern

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