Email Delivery Issues

Summary

Email Delivery Issues

We have had confirmation from our email provider that this issue has been resolved. Between approximately June 30, 2025 at 9:47pm BST to July 1, 2025 at 1:21pm BST, an IP was listed for spam causing some customers emails to not be sent. If you sent emails within this timeframe, you should check the delivery status of your emails within the FreeAgent app. If they show as 'Bounced' within the Invoice Email History at the bottom of the invoice, please resend to your customers. Emails sent after this timeframe should be unaffected. We're really sorry for any confusion or concern this may have caused you or your customers/clients.

• Started

  Jul 1, 2025 · 11:26 AM

• Resolved

  Jul 2, 2025 · 8:01 AM

• Duration

  20h 34m

• Severity

  None

• ◐

  Investigating

  Jul 1 · 11:26 AM FreeAgent

  We have noticed some issues with email delivery, we are investigating and have raised this with our email provider to identify and resolve the issue. We will provide an update when we have any further information.

• ◉

  Monitoring

  Jul 1 · 2:44 PM FreeAgent

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Jul 2 · 8:01 AM FreeAgent

  We have had confirmation from our email provider that this issue has been resolved. Between approximately June 30, 2025 at 9:47pm BST to July 1, 2025 at 1:21pm BST, an IP was listed for spam causing some customers emails to not be sent. If you sent emails within this timeframe, you should check the delivery status of your emails within the FreeAgent app. If they show as 'Bounced' within the Invoice Email History at the bottom of the invoice, please resend to your customers. Emails sent after this timeframe should be unaffected. We're really sorry for any confusion or concern this may have caused you or your customers/clients.