FreshBooks Status · History · Incident #12125

RESOLVED

FreshBooks - FreshBot not working

Minor · Started Oct 24, 2025 · 10:49 AM

Duration

24m
Severity

Minor
Detection lead

—
User reports

—

Summary

FreshBooks - FreshBot not working

This incident has been resolved.

Started

Oct 24, 2025 · 10:49 AM
Resolved

Oct 24, 2025 · 11:13 AM
Duration

24m
Severity

None

Event timeline

How this incident unfolded

◆

Identified
Oct 24 · 10:49 AM FreshBooks

There’s currently an issue with our support chat tool on FreshBooks. We've confirmed the issue is on our vendor's side and while we wait for updates, customers will be unable to use our chat tool to contact us. Instead, please reach out to support@freshbooks.com or 1-866-303-6061.
✓

Resolved
Oct 24 · 11:13 AM FreshBooks

This incident has been resolved.

Pattern

Other recent incidents

Browse full incident history →

Get an email when FreshBooks opens, updates or resolves an incident.

Add it as a dependency monitor. The Free plan includes one.

Start Monitoring Free