Issue with Email in FreshDesk

Summary

Issue with Email in FreshDesk

Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.

• Started

  Oct 19, 2026 · 1:45 PM

• Resolved

  Oct 19, 2026 · 2:50 PM

• Duration

  1h 5m

• Severity

  Minor

• ◐

  Investigating

  Oct 19 · 1:45 PM Freshdesk

  Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.

• ✓

  Resolved

  Oct 19 · 2:50 PM Freshdesk

  Incident resolved.