Degraded Performance in Freshdesk

Minor · Started Oct 16, 2026 · 1:38 PM

Duration

3h 18m
Severity

Minor
Detection lead

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User reports

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Summary

Degraded Performance in Freshdesk

We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.

Started

Oct 16, 2026 · 1:38 PM
Resolved

Oct 16, 2026 · 4:56 PM
Duration

3h 18m
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
Oct 16 · 1:38 PM Freshdesk

We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.
✓

Resolved
Oct 16 · 4:56 PM Freshdesk

Incident resolved.