Issue with Email in Freshdesk

Minor · Started Oct 15, 2026 · 9:46 AM

Duration

2h 51m
Severity

Minor
Detection lead

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User reports

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Summary

Issue with Email in Freshdesk

Our engineering team has restored the issue, Incoming email processing is now operating normally. Emails received during the incident have been processed. We apologize for the inconvenience.

Started

Oct 15, 2026 · 9:46 AM
Resolved

Oct 15, 2026 · 12:37 PM
Duration

2h 51m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Oct 15 · 9:46 AM Freshdesk

Our engineering team has restored the issue, Incoming email processing is now operating normally. Emails received during the incident have been processed. We apologize for the inconvenience.
✓

Resolved
Oct 15 · 12:37 PM Freshdesk

Incident resolved.