Performance degradation in Freshdesk

Summary

Performance degradation in Freshdesk

The issue with our third-party service provider has been resolved. Our traffic has been normal since 9:20 PM IST, and all services are functioning as expected. We will continue to monitor closely to ensure stability.

• Started

  Oct 23, 2026 · 3:20 PM

• Resolved

  Oct 23, 2026 · 6:30 PM

• Duration

  3h 10m

• Severity

  Minor

• ◐

  Investigating

  Oct 23 · 3:20 PM Freshdesk

  The issue with our third-party service provider has been resolved. Our traffic has been normal since 9:20 PM IST, and all services are functioning as expected. We will continue to monitor closely to ensure stability.

• ✓

  Resolved

  Oct 23 · 6:30 PM Freshdesk

  Incident resolved.