Authentication errors in prod-us-west-0

Summary

Authentication errors in prod-us-west-0

This incident has been resolved.

• Started

  Oct 14, 2026 · 12:57 PM

• Resolved

  Oct 14, 2026 · 3:45 PM

• Duration

  2h 48m

• Severity

  Minor

• ◐

  Investigating

  Oct 14 · 12:57 PM Grafana

  We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region. Customers may experience intermittent failures for requests that require authentication. Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause. We will provide another update as more information becomes available.

• ◆

  Identified

  Oct 14 · 1:58 PM Grafana

  The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.

• ◆

  Identified

  Oct 14 · 3:00 PM Grafana

  We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.

• ◉

  Monitoring

  Oct 14 · 3:25 PM Grafana

  The fix has been implemented, and we are monitoring the results.

• ✓

  Resolved

  Oct 14 · 3:45 PM Grafana

  This incident has been resolved.