Global Search Slowness

Summary

Global Search Slowness

This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email help@helpscout.com, and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.

• Started

  Jun 17, 2026 · 7:46 AM

• Resolved

  Jun 18, 2026 · 6:45 AM

• Duration

  22h 59m

• Severity

  Minor

• ◆

  Identified

  Jun 17 · 7:46 AM Help Scout

  Some customers may be seeing slower-than-usual results or occasional failures when using global search. We've identified the cause, and our engineering team is actively working on a fix. We'll post an update here as soon as the situation improves.

• ◆

  Identified

  Jun 17 · 9:11 AM Help Scout

  Our team is continuing to work on the issue affecting global search. Some customers may still see slower-than-usual results in the meantime. We'll post another update as soon as we have more to share.

• ◆

  Identified

  Jun 17 · 11:43 AM Help Scout

  Our team continues to address the issue affecting global search and has scheduled further work for tomorrow morning (CET) during a low-traffic window. Some customers may experience intermittent search slowness until this is complete.

• ◆

  Identified

  Jun 18 · 2:22 AM Help Scout

  Our engineering team has resumed work on the issue affecting global search this morning. Some customers may continue to see slower-than-usual or incomplete search results while this is in progress. We'll share another update as soon as we have more.

• ◆

  Identified

  Jun 18 · 4:47 AM Help Scout

  Our engineering team has made progress on the issue affecting global search: search results are recovering for affected customers. Tag management may still be affected for some customers; our team is working on a resolution. We'll post another update as soon as we have more.

• ✓

  Resolved

  Jun 18 · 6:45 AM Help Scout

  This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email help@helpscout.com, and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.