Jira - Work Item transition failures

Summary

Jira - Work Item transition failures

On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions. The issue has now been resolved and the service is operating normally for all the customers.

• Started

  Sep 1, 2026 · 9:12 AM

• Resolved

  Sep 1, 2026 · 11:44 AM

• Duration

  2h 31m

• Severity

  Minor

• ◐

  Investigating

  Sep 1 · 9:12 AM Jira Software

  We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues. Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

• ◉

  Monitoring

  Sep 1 · 10:11 AM Jira Software

  We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor. We will provide the next update in the next 1 hour, or sooner if there is a material update.

• ✓

  Resolved

  Sep 1 · 11:44 AM Jira Software

  On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions. The issue has now been resolved and the service is operating normally for all the customers.