Degraded performance of Notifications

Summary

Degraded performance of Notifications

On August 24, 2026, some JIRA, JSM, and Confluence users may have experienced performance degradation resulting in increased latency in email, mobile, and Slack notifications. The issue has been resolved for newly created notifications, and service is operating normally. There may be older notifications that are being processed, and we expect them to be completed in next few hours.

• Started

  Aug 24, 2026 · 7:22 PM

• Resolved

  Aug 24, 2026 · 11:15 PM

• Duration

  3h 52m

• Severity

  Minor

• ◐

  Investigating

  Aug 24 · 7:22 PM Jira Software

  We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will share updates here as more information is available.

• ◐

  Investigating

  Aug 24 · 8:25 PM Jira Software

  Our teams have identified three impacted regions, and continue to investigate the increased latency affecting email, mobile, and Slack notifications for JIRA, JSM, and Confluence.

• ◆

  Identified

  Aug 24 · 9:30 PM Jira Software

  We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience increased latency in email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will continue to share additional updates here as more information is available.

• ✓

  Resolved

  Aug 24 · 11:15 PM Jira Software

  On August 24, 2026, some JIRA, JSM, and Confluence users may have experienced performance degradation resulting in increased latency in email, mobile, and Slack notifications. The issue has been resolved for newly created notifications, and service is operating normally. There may be older notifications that are being processed, and we expect them to be completed in next few hours.