Support Services Impact

Summary

Support Services Impact

The issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expected levels, and our teams are no longer seeing ongoing impact. Support case access and case management functionality have returned to normal. We apologize for the disruption and any delays this may have caused.

• Started

  Sep 16, 2026 · 5:13 AM

• Resolved

  Sep 16, 2026 · 11:12 PM

• Duration

  17h 59m

• Severity

  Minor

• ◐

  Investigating

  Sep 16 · 5:13 AM Liquid Web

  We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution. As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible. We will provide further updates as more information becomes available.

• ✓

  Resolved

  Sep 16 · 11:12 PM Liquid Web

  The issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expected levels, and our teams are no longer seeing ongoing impact. Support case access and case management functionality have returned to normal. We apologize for the disruption and any delays this may have caused.