Design API backend Issue

Summary

Design API backend Issue

This incident has been resolved.

• Started

  Jul 21, 2021 · 4:40 PM

• Resolved

  Jul 21, 2021 · 8:37 PM

• Duration

  3h 57m

• Severity

  Major

• ◐

  Investigating

  Jul 21 · 4:40 PM Marvel

  We are currently investigating this issue.

• ◐

  Investigating

  Jul 21 · 7:19 PM Marvel

  We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

• ◆

  Identified

  Jul 21 · 8:14 PM Marvel

  Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

• ◉

  Monitoring

  Jul 21 · 8:24 PM Marvel

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Jul 21 · 8:37 PM Marvel

  This incident has been resolved.