Elevated Latency on Query Execution (Retool Cloud)

Summary

Elevated Latency on Query Execution (Retool Cloud)

A fix has been implemented and we are monitoring the results.

• Started

  Oct 5, 2026 · 3:49 PM

• Status

  Monitoring

• Duration

  Ongoing

• Severity

  Minor

• ◐

  Investigating

  Oct 5 · 3:49 PM Retool

  Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.

• ◐

  Investigating

  Oct 5 · 10:06 PM Retool

  Some users may see improved query latency, but we are continuing to investigate.

• ◉

  Monitoring

  Oct 6 · 2:44 AM Retool

  Some changes have been deployed, and we are monitoring the results

• ◐

  Investigating

  Oct 6 · 2:40 PM Retool

  We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.

• ◐

  Investigating

  Oct 6 · 7:03 PM Retool

  The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.

• ◉

  Monitoring

  Oct 6 · 11:47 PM Retool

  A fix has been implemented and we are monitoring the results.

• ◐

  Investigating

  Oct 7 · 3:21 PM Retool

  This morning we again saw high query latency. We were able to mitigate it temporarily, and our investigation into the root cause is ongoing. We'll share another update as we learn more.

• ◐

  Investigating

  Oct 7 · 10:19 PM Retool

  Additional changes have been deployed as part of a more permanent fix, alongside the temporary fix already in place. We'll monitor through tomorrow morning's peak traffic to confirm their impact and will share another update then.

• ◉

  Monitoring

  Oct 8 · 2:23 PM Retool

  A fix has been implemented and we are monitoring the results.