MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia

Summary

MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia

The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.

• Started

  Sep 17, 2026 · 3:19 AM

• Resolved

  Sep 17, 2026 · 7:28 AM

• Duration

  4h 9m

• Severity

  Minor

• ◐

  Investigating

  Sep 17 · 3:19 AM SendGrid

  Twilio customers may be experiencing MMS delivery failures from Twilio to Optus network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Sep 17 · 4:26 AM SendGrid

  Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◉

  Monitoring

  Sep 17 · 5:26 AM SendGrid

  We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• ✓

  Resolved

  Sep 17 · 7:28 AM SendGrid

  The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.