SMS Delivery Delays from Twilio to MTN Nigeria

Summary

SMS Delivery Delays from Twilio to MTN Nigeria

The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.

• Started

  Oct 6, 2026 · 6:38 AM

• Resolved

  Oct 6, 2026 · 9:08 PM

• Duration

  14h 29m

• Severity

  Minor

• ◐

  Investigating

  Oct 6 · 6:38 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 6 · 6:45 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 6 · 7:48 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 6 · 9:50 AM SendGrid

  We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• ◆

  Identified

  Oct 6 · 11:52 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 6 · 12:53 PM SendGrid

  Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 6 · 3:01 PM SendGrid

  We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 6 · 5:01 PM SendGrid

  We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

• ✓

  Resolved

  Oct 6 · 9:08 PM SendGrid

  The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.