Chat Support Outage

Summary

Chat Support Outage

The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

• Started

  Aug 18, 2026 · 5:49 PM

• Resolved

  Aug 18, 2026 · 7:52 PM

• Duration

  2h 3m

• Severity

  Minor

• ◐

  Investigating

  Aug 18 · 5:49 PM Square

  We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

• ✓

  Resolved

  Aug 18 · 7:52 PM Square

  The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.