Payments Disruption

Summary

Payments Disruption

We've resolved the previous issue where some sellers in Australia and the United Kingdom experienced declined transactions when buyers attempted to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). Thank you for your patience as we worked to resolve this issue.

• Started

  Jul 22, 2026 · 4:57 PM

• Resolved

  Jul 24, 2026 · 1:36 AM

• Duration

  1d 8h 39m

• Severity

  Minor

• ◐

  Investigating

  Jul 22 · 4:57 PM Square

  We are experiencing an issue with a small number of payments. Some sellers in Australia and the United Kingdom are experiencing declined transactions when buyers attempt to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). As a workaround, sellers can advise buyers to try another card, tap or dip a physical card, or use a mobile wallet. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue.

• ✓

  Resolved

  Jul 24 · 1:36 AM Square

  We've resolved the previous issue where some sellers in Australia and the United Kingdom experienced declined transactions when buyers attempted to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). Thank you for your patience as we worked to resolve this issue.