Payment Disruption

Summary

Payment Disruption

Payment acceptance has been restored to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work with our payment parters to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

• Started

  Jul 15, 2026 · 11:43 PM

• Resolved

  Jul 16, 2026 · 2:55 AM

• Duration

  3h 11m

• Severity

  Minor

• ◐

  Investigating

  Jul 15 · 11:43 PM Square

  Square's payment processing partner is experiencing a disruption with payment processing. As a result, sellers may see some Visa and Mastercard transactions declined at point of sale. If possible, we recommend customers use a different payment method. Your ability to accept payments is our top priority and our Engineering team is working with our payments partner to resolve this issue. We appreciate your patience.

• ◆

  Identified

  Jul 16 · 1:06 AM Square

  We're continuing to work with our payment processing partner to resolve a disruption with payment processing. Sellers may see some Visa, Mastercard and debit card transactions declined at point of sale. If possible, we recommend customers use a different payment method such as JBC, American Express and e-money. Your ability to accept payments is our top priority and our Engineering team is working with our payments partner to resolve this issue. We appreciate your patience.

• ✓

  Resolved

  Jul 16 · 2:55 AM Square

  Payment acceptance has been restored to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work with our payment parters to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.