Stripe Support Systems issue

Minor · Started Sep 16, 2026 · 10:05 AM

Duration

7h 4m
Severity

Minor
Detection lead

—
User reports

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Summary

Stripe Support Systems issue

The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.

Started

Sep 16, 2026 · 10:05 AM
Resolved

Sep 16, 2026 · 5:09 PM
Duration

7h 4m
Severity

None

Event timeline

How this incident unfolded

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Investigating
Sep 16 · 10:05 AM Stripe

We're currently investigating issues with our support systems due to a downstream partner issue. We've currently disabled live support channels and are monitoring the affected service provider. We will provide further updates once we have observed recovery.
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Resolved
Sep 16 · 5:09 PM Stripe

The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.