Stripe Support Systems issue

Minor · Started Sep 20, 2026 · 7:31 AM

Duration

38m
Severity

Minor
Detection lead

—
User reports

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Summary

Stripe Support Systems issue

The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.

Started

Sep 20, 2026 · 7:31 AM
Resolved

Sep 20, 2026 · 8:10 AM
Duration

38m
Severity

None

Event timeline

How this incident unfolded

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Investigating
Sep 20 · 7:31 AM Stripe

We're currently investigating issues with our support systems due to an upstream partner issue, starting 07:10 UTC. We've currently disabled live support channels and are monitoring the affected service provider. We will provide further updates once we have observed recovery.
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Resolved
Sep 20 · 8:10 AM Stripe

The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.