SMS Delivery Delays from Twilio to Surf Telecom Brazil

Minor · Started Oct 27, 2026 · 4:23 PM

Duration

Ongoing
Severity

Minor
Detection lead

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User reports

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Summary

SMS Delivery Delays from Twilio to Surf Telecom Brazil

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Started

Oct 27, 2026 · 4:23 PM
Status

Identified
Duration

Ongoing
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
Oct 27 · 4:23 PM Twilio

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Identified
Oct 27 · 4:49 PM Twilio

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
◆

Identified
Oct 27 · 5:50 PM Twilio

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.