Service comparison

Hotjar vs. Mixpanel

Hotjar vs. Mixpanel — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 11 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

Hotjar

hotjar.com

Online
- 90-day uptime
  
  100.00%
- Incidents (90d)
  
  0
  
  0 major · 0 minor
- Median resolution
  
  —
- Longest outage
  
  —
View status page →
Mixpanel

mixpanel.com

Ongoing incident
- 90-day uptime
  
  95.64%
- Incidents (90d)
  
  11
  
  0 major · 11 minor
- Median resolution
  
  5h 11m
- Longest outage
  
  27h 33m
View status page →

Uptime over time

Availability across windows

Window	Hotjar	Mixpanel	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	99.19%	+0.81 pp
Last 30 days	100.00%	90.64%	+9.36 pp
Last 90 days	100.00%	95.64%	+4.36 pp

Δ is percentage-point difference (Hotjar minus Mixpanel). Higher is better.

Incidents 90-day

Severity breakdown

Hotjar

0 total

0 major 0 minor
- Median resolution
  
  —
- Longest outage
  
  —
Mixpanel

11 total

0 major 11 minor
- Median resolution
  
  5h 11m
- Longest outage
  
  27h 33m

Recent activity

Last 5 incidents, side-by-side

Hotjar
- Jan 27
  
  Potential login issues to Hotjar
  
  16h 18m
  
  Minor
- Jan 20
  
  Surveys not opening in Hotjar application
  
  59m
  
  Minor
- Nov 14
  
  Heatmaps: Issues Generating New Screenshots
  
  2d 11h 48m
  
  Minor
- Sep 19
  
  Hotjar.com Down
  
  < 1m
  
  Minor
- Sep 18
  
  VoC issues
  
  < 1m
  
  Minor
View all incidents →
Mixpanel
- Jun 3
  
  Issue with Inviting and Deleting Users
  
  1h 22m
  
  Minor
- Jun 2
  
  Temporary Data Ingestion Delay for US, India and EU projects
  
  5h 50m
  
  Minor
- Jun 1
  
  Temporary Data Ingestion Delay for US, India and EU projects
  
  5h 27m
  
  Minor
- May 19
  
  Board Access Issues
  
  2h 15m
  
  Minor
- May 15
  
  Increased Query Latency
  
  Ongoing
  
  Minor
View all incidents →

Bottom line

Hotjar wins

Hotjar edges out on 90-day uptime.

Hotjar posted 100.00% vs. 95.64% for Mixpanel (Δ +4.36 pp). Incidents: 0 vs. 11 (-11).

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