Service comparison

Hotjar vs. Mixpanel

Hotjar vs. Mixpanel — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 9 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

Hotjar

hotjar.com

Online
- 90-day uptime
  
  99.83%
- Incidents (90d)
  
  3
  
  0 major · 3 minor
- Median resolution
  
  0m
- Longest outage
  
  3h 40m
View status page →
Mixpanel

mixpanel.com

Online
- 90-day uptime
  
  98.45%
- Incidents (90d)
  
  6
  
  2 major · 4 minor
- Median resolution
  
  6h 28m
- Longest outage
  
  8h
View status page →

Uptime over time

Availability across windows

Window	Hotjar	Mixpanel	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	100.00%	0.00 pp
Last 30 days	99.49%	99.85%	-0.36 pp
Last 90 days	99.83%	98.45%	+1.38 pp

Δ is percentage-point difference (Hotjar minus Mixpanel). Higher is better.

Incidents 90-day

Severity breakdown

Hotjar

3 total

0 major 3 minor
- Median resolution
  
  0m
- Longest outage
  
  3h 40m
Mixpanel

6 total

2 major 4 minor
- Median resolution
  
  6h 28m
- Longest outage
  
  8h

Recent activity

Last 5 incidents, side-by-side

Hotjar
- Sep 4
  
  Data collection paused for some customers
  
  3h 40m
  
  Minor
- Aug 13
  
  Growth customers not renewed on 12 Aug for one day
  
  < 1m
  
  Minor
- Jul 30
  
  Potentially all hotjar accounts with varying degrees of limited service.
  
  < 1m
  
  Minor
- Jun 10
  
  Missing VOC Responses
  
  < 1m
  
  Minor
- Jan 27
  
  Potential login issues to Hotjar
  
  16h 18m
  
  Minor
View all incidents →
Mixpanel
- Aug 26
  
  Degraded Query API Performance impacting US Projects
  
  1h 6m
  
  Major
- Aug 19
  
  Issues Populating Event Properties in dropdown menus
  
  3h 44m
  
  Major
- Aug 6
  
  Mixpanel MCP: Get-Report degraded
  
  6h 13m
  
  Minor
- Jul 22
  
  Issues serving responses by the Mixpanel agent
  
  6h 43m
  
  Minor
- Jul 11
  
  Temporary Data Ingestion Delay for US Projects
  
  8h
  
  Minor
View all incidents →

Bottom line

Hotjar wins

Hotjar edges out on 90-day uptime.

Hotjar posted 99.83% vs. 98.45% for Mixpanel (Δ +1.38 pp). Incidents: 3 vs. 6 (-3).

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