SMS Delivery Impacted in United States of America

Summary

SMS Delivery Impacted in United States of America

This incident has been resolved.

• Started

  Dec 23, 2024 · 5:45 PM

• Resolved

  Jan 2, 2025 · 9:09 AM

• Duration

  9d 15h 23m

• Severity

  Minor

• ◐

  Investigating

  Dec 23 · 5:45 PM 10to8

  We're experiencing an elevated level of undelivered SMS in the USA and are currently looking into the issue.

• ◆

  Identified

  Dec 23 · 7:22 PM 10to8

  The issue has been identified and a fix is being implemented.

• ◐

  Investigating

  Dec 24 · 6:20 PM 10to8

  We are currently investigating this issue.

• ◆

  Identified

  Dec 24 · 6:21 PM 10to8

  We have identified the issue. We are working with our service provider(s) to resolve this.

• ◉

  Monitoring

  Dec 25 · 6:37 PM 10to8

  We are working with our service provider(s) to resolve this. Meanwhile, we have deployed a partial patch for this issue, and the support team has been informed of the workaround. The support team is reaching out to the impacted accounts. Please feel free to reach out to support for any assistance.

• ◉

  Monitoring

  Dec 26 · 11:22 AM 10to8

  We have released a fix to improve SMS delivery rates in the US. We have seen an improvement in delivery rates, and we are continuing to monitor the situation.

• ◉

  Monitoring

  Dec 28 · 9:31 AM 10to8

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Jan 2 · 9:09 AM 10to8

  This incident has been resolved.