21st Century Mobile Status · History · Incident #126790

RESOLVED

Messaging platform (myMSP) delivery delays

Major · Started Mar 10, 2024 · 3:00 AM

  • Duration

    < 1m

  • Severity

    Major

  • Detection lead

  • User reports

Summary

Messaging platform (myMSP) delivery delays

Our Messaging platform (myMSP) has experienced delivery issues. The API was accessible but messages are not being sent or delivered. The issue has been resolved and all queued messages have been sent and delivered. Issue start: 2024-03-10 03:00 Issue resolved: 2024-03-10 15:54 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.


  • Started

    Mar 10, 2024 · 3:00 AM

  • Resolved

    Mar 10, 2024 · 3:00 AM

  • Duration

    < 1m

  • Severity

    Major

Event timeline

How this incident unfolded

  • Resolved

    Mar 10 · 4:24 PM 21st Century Mobile

    Our Messaging platform (myMSP) has experienced delivery issues. The API was accessible but messages are not being sent or delivered. The issue has been resolved and all queued messages have been sent and delivered. Issue start: 2024-03-10 03:00 Issue resolved: 2024-03-10 15:54 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.

Get alerted before the next 21st Century Mobile outage.

Pulsetic catches degradations minutes before vendors acknowledge them.