Messaging platform (myMSP) delivery delays

Summary

Messaging platform (myMSP) delivery delays

The issue has been resolved. Issue start: 2026-09-29 15:50 Issue resolved: 2026-09-29 16:11 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages was temporarily delayed.

• Started

  Sep 29, 2026 · 4:07 PM

• Resolved

  Sep 29, 2026 · 7:02 PM

• Duration

  2h 55m

• Severity

  Minor

• ◐

  Investigating

  Sep 29 · 4:07 PM 21st Century Mobile

  Our Messaging platform (myMSP) is experiencing delivery issues. The API is accessible but the message delivery time is increased. Our team is working to resolve this issue. We will notify you as soon as more information is available. Issue start: 2026-09-29 15:50 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages is delayed.

• ◉

  Monitoring

  Sep 29 · 4:34 PM 21st Century Mobile

  Our hosting partner has implemented a fix and we are monitoring the situation to make sure the fix has resolved the issue. Issue start: 2026-09-29 15:50 Issue resolved: 2026-09-29 16:11 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages was temporarily delayed.

• ✓

  Resolved

  Sep 29 · 7:02 PM 21st Century Mobile

  The issue has been resolved. Issue start: 2026-09-29 15:50 Issue resolved: 2026-09-29 16:11 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages was temporarily delayed.