Messaging platform (myMSP) inaccessible

Critical · Started Jan 20, 2021 · 10:30 AM

Duration

< 1m
Severity

Critical
Detection lead

—
User reports

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Summary

Messaging platform (myMSP) inaccessible

Our Messaging platform (myMSP) has been experiencing problems between 10:30 and 10:37. The API and web interface where inaccessible. The issue has been resolved. Issue start: 2021-01-20 10:30 Issue resolved: 2021-01-20 10:37 Cause: Temporary software issue. Impact: Requests sent to the API have been rejected and need to be resent.

Started

Jan 20, 2021 · 10:30 AM
Resolved

Jan 20, 2021 · 10:30 AM
Duration

< 1m
Severity

Critical

Event timeline

How this incident unfolded

✓

Resolved
Jan 20 · 10:43 AM 21st Century Mobile

Our Messaging platform (myMSP) has been experiencing problems between 10:30 and 10:37. The API and web interface where inaccessible. The issue has been resolved. Issue start: 2021-01-20 10:30 Issue resolved: 2021-01-20 10:37 Cause: Temporary software issue. Impact: Requests sent to the API have been rejected and need to be resent.