Messaging platform (myMSP) delivery delays

Summary

Messaging platform (myMSP) delivery delays

The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2020-07-03 16:20 Issue resolved: 2020-07-03 22:40 Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable. Impact: Delivery of messages delayed. No messages where lost.

• Started

  Jul 3, 2020 · 4:31 PM

• Resolved

  Jul 3, 2020 · 11:32 PM

• Duration

  7h 1m

• Severity

  Major

• ◐

  Investigating

  Jul 3 · 4:31 PM 21st Century Mobile

  Our Messaging platform (myMSP) has been experiencing delivery issues since 2020-07-03 16:20. The API is accessible but messages are not being sent or delivered. Our team is working to resolve this issue. We will notify you as soon as more information is available. Status: Issue ongoing. Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages delayed until issue is resolved.

• ◉

  Monitoring

  Jul 3 · 9:34 PM 21st Century Mobile

  Our hosting partner reports that they are still working to fix the issue. We have re-routed our traffic through another channel so message are getting through again. We will monitor the situation and report when everything is back to normal. Status: Temporary work around implemented. Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages delayed for up to five hours. No messages where lost.

• ✓

  Resolved

  Jul 3 · 11:32 PM 21st Century Mobile

  The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2020-07-03 16:20 Issue resolved: 2020-07-03 22:40 Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable. Impact: Delivery of messages delayed. No messages where lost.