TEST_ #inc-2026-09-18-dr-exercise-rx-analytics-outage

Summary

TEST_ #inc-2026-09-18-dr-exercise-rx-analytics-outage

TEST: The issue affecting Analytics Services have been resolved. TEST: There was a test connectivity issues with Snowflake This addresses our DR exercise. Start time: 10:50ET End time: 11:15ET We will conduct a post-incident review to prevent this from happening again. Thank you for your patience.

• Started

  Sep 18, 2026 · 3:10 PM

• Resolved

  Sep 18, 2026 · 3:16 PM

• Duration

  6m

• Severity

  Major

• ◐

  Investigating

  Sep 18 · 3:10 PM Accelerant

  TEST - We are currently investigating an issue affecting RX - Analytics area Impact: Some customer may be seeing that Ask AI won't work (in stage) , Analytics pages, insurer data reporting.... Start time: 10:50 Our team is actively working to identify the root cause. We will provide an update by 11:00.

• ◆

  Identified

  Sep 18 · 3:12 PM Accelerant

  TEST - We have identified the cause of the issue affecting - Analytics Services Impact: Anaytics services Start time: 11:00ET We are working on a fix and will provide further updates as progress is made.

• ✓

  Resolved

  Sep 18 · 3:16 PM Accelerant

  TEST: The issue affecting Analytics Services have been resolved. TEST: There was a test connectivity issues with Snowflake This addresses our DR exercise. Start time: 10:50ET End time: 11:15ET We will conduct a post-incident review to prevent this from happening again. Thank you for your patience.