Errors on analytics dashboards

Summary

Errors on analytics dashboards

The issue affecting the analytics dashboards on the platform has been resolved. Start time: 7:30 AM ET End time: 9:30 AM ET We will conduct a post-incident review to prevent this from happening again. Thank you for your patience.

• Started

  May 13, 2026 · 12:45 PM

• Resolved

  May 13, 2026 · 2:00 PM

• Duration

  1h 14m

• Severity

  Major

• ◐

  Investigating

  May 13 · 12:45 PM Accelerant

  We are currently investigating an issue affecting the analytics dashboards on the platform. Impact: Some dashboards are returning intermittent failures Start time: Approximately 7:30 AM ET Our team is actively working to identify the root cause.

• ◆

  Identified

  May 13 · 1:14 PM Accelerant

  We have identified the cause of the issue affecting analytics dashboards on the platform. Impact: Analytics dashboards are intermittently returning errors Start time: Approximately 7:30 AM ET We have deployed a fix and expect service to return to normal within the next 2 hours.

• ◉

  Monitoring

  May 13 · 1:35 PM Accelerant

  A fix has been implemented for the issue affecting analytics dashboards. We are currently monitoring the system to ensure stability. Impact is now recovering. We will continue to observe and provide confirmation once fully resolved.

• ✓

  Resolved

  May 13 · 3:04 PM Accelerant

  The issue affecting the analytics dashboards on the platform has been resolved. Start time: 7:30 AM ET End time: 9:30 AM ET We will conduct a post-incident review to prevent this from happening again. Thank you for your patience.