Current Issue with Invoice PDF Generation

Summary

Current Issue with Invoice PDF Generation

This incident has been resolved. All affected invoices have been successfully regenerated, and our Support team will be contacting impacted clients with additional details. Thank you for your patience while we worked to resolve this issue.

• Started

  Nov 13, 2025 · 2:58 PM

• Resolved

  Nov 13, 2025 · 5:07 PM

• Duration

  2h 8m

• Severity

  None

• ◐

  Investigating

  Nov 13 · 2:58 PM Accelo

  We’re currently experiencing an issue affecting PDF generation for non-project-related invoices. While the PDF file will generate, it may appear blank. Our team is treating this with high priority and working on a resolution. In the meantime, if you need to send an invoice to a client and are connected to Xero or QuickBooks, your invoices will still sync with those platforms and can be sent directly from there as a temporary workaround.

• ◐

  Investigating

  Nov 13 · 3:39 PM Accelo

  We are continuing to investigate this issue.

• ◉

  Monitoring

  Nov 13 · 3:40 PM Accelo

  A fix has been implemented, and we are now seeing invoices and their PDFs being generated correctly. We will continue to monitor to ensure the issue remains resolved.

• ✓

  Resolved

  Nov 13 · 5:07 PM Accelo

  This incident has been resolved. All affected invoices have been successfully regenerated, and our Support team will be contacting impacted clients with additional details. Thank you for your patience while we worked to resolve this issue.