Activity Creation and Editor Performance

Summary

Activity Creation and Editor Performance

This incident has been resolved.

• Started

  Oct 20, 2025 · 5:00 PM

• Resolved

  Oct 20, 2025 · 11:19 PM

• Duration

  6h 18m

• Severity

  None

• ◐

  Investigating

  Oct 20 · 5:00 PM Accelo

  We are experiencing issues with our cloud service provider on the AWS us-east-1 region, specifically around creating activities, which includes notes, time logs, and emails. All other systems operational.

• ◆

  Identified

  Oct 20 · 5:40 PM Accelo

  When trying to create activities users will be met with a "Failed to load editor" message. We are currently experiencing this service disruption due to a widespread AWS (Amazon Web Services) outage impacting multiple systems globally. Our platform relies on AWS infrastructure, and as a result, some services may be unavailable or degraded. We are actively monitoring AWS’s progress and will restore full functionality as soon as their systems are stable. Thank you for your patience and understanding.

• ◆

  Identified

  Oct 20 · 7:41 PM Accelo

  The issue with AWS is still unstable and we continue to experience issues with activity creation. We are actively monitoring AWS’s progress and will restore full functionality as soon as their systems are stable. Thank you for your patience and understanding.

• ◆

  Identified

  Oct 20 · 11:12 PM Accelo

  We have confirmation that the issue has been resolved. After the resolution was announced by AWS, our team immediately completed thorough testing and can confirm we are no longer seeing any system issues related to the recent AWS outage.

• ✓

  Resolved

  Oct 20 · 11:19 PM Accelo

  This incident has been resolved.