Service Disruption: Global Search and Stream Issue

Summary

Service Disruption: Global Search and Stream Issue

Incident Duration: Sunday, October 5, 2025 1:20pm MST – Sunday, October 5, 2025 3:06pm MST Root Cause: The search reader service experienced a memory issue, which temporarily prevented new data from being indexed into the database. Actions Taken: The affected service was rebooted to restore functionality, and the indexing process has resumed. We're actively monitoring as the system catches up to ensure all data is fully up to date. Preventative Measures: We've reviewed the reader's memory allocation and monitoring thresholds to prevent recurrence. If you experience any lingering search issues, please reach out to our support team. We sincerely appreciate your patience and understanding.

• Started

  Oct 5, 2025 · 9:25 PM

• Resolved

  Oct 7, 2025 · 2:44 AM

• Duration

  1d 5h 19m

• Severity

  None

• ◐

  Investigating

  Oct 5 · 9:25 PM Accelo

  We want to inform you that we are currently experiencing an issue affecting Global Search and Stream functionality. Out time is actively investigating the problem and working on a resolution. Start Time: Sunday, October 5, 2025 1:20pm MST Impact: Global Search and Stream Functionality Current Status: Under Investigation We understand the inconvenience and are working hard to restore services as soon as possible. Thank you for your patience

• ◉

  Monitoring

  Oct 5 · 9:50 PM Accelo

  Update: Sunday, October 5, 2025 @ 3:36pm MST We want to inform you that the issue has been identified and fix is in place. We are currently monitoring the issue. Time: Sunday, October 5, 2025 @ 3:06pm MST Current Status: Monitoring We understand the inconvenience and are working hard to restore service. Thank you for your patience.

• ◐

  Investigating

  Oct 6 · 2:22 PM Accelo

  Update: Monday, October 6, 2025 @ 8:20am MST Current Status: Monitoring The underlying issue has been identified and fix is in place. While we continue to monitor the issue, Stream activities may not be 100% visible but a full list can be accessed from the "List & Export" option on the V3 classic stream tab. We understand the inconvenience and are working hard to restore service. Thank you for your patience.

• ◉

  Monitoring

  Oct 6 · 2:24 PM Accelo

  Update: Monday, October 6, 2025 @ 8:24am MST Current Status: Monitoring The underlying issue has been identified and fix is in place. While we continue to monitor the issue, Stream activities may not be 100% visible but a full list can be accessed from the "List & Export" option on the V3 classic stream tab. Searching for items may also not display all results. We understand the inconvenience and are working hard to restore service. Thank you for your patience.

• ✓

  Resolved

  Oct 7 · 2:44 AM Accelo

  Incident Duration: Sunday, October 5, 2025 1:20pm MST – Sunday, October 5, 2025 3:06pm MST Root Cause: The search reader service experienced a memory issue, which temporarily prevented new data from being indexed into the database. Actions Taken: The affected service was rebooted to restore functionality, and the indexing process has resumed. We're actively monitoring as the system catches up to ensure all data is fully up to date. Preventative Measures: We've reviewed the reader's memory allocation and monitoring thresholds to prevent recurrence. If you experience any lingering search issues, please reach out to our support team. We sincerely appreciate your patience and understanding.