Calls and Messages are intermittently failing

Summary

Calls and Messages are intermittently failing

This incident appears to be resolved, and all services are now working as expected.

• Started

  Oct 20, 2025 · 8:11 AM

• Resolved

  Oct 20, 2025 · 3:36 PM

• Duration

  7h 25m

• Severity

  Minor

• ◉

  Monitoring

  Oct 20 · 8:11 AM Aloware

  We’re currently experiencing intermittent issues affecting messaging and calling services due to an ongoing outage impacting Twilio, our underlying communications provider. Twilio has reported that the disruption stems from a major AWS outage (https://health.aws.amazon.com/health/status) in the US-East-1 region. Our team is closely monitoring the situation and working directly with Twilio to minimize the impact on our users. Some calls, texts may experience temporary delays or interruptions. We’ll continue to post updates as the situation evolves. Thank you for your patience and understanding.

• ◉

  Monitoring

  Oct 20 · 9:13 AM Aloware

  We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 20 · 12:14 PM Aloware

  We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 20 · 12:15 PM Aloware

  We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 20 · 12:15 PM Aloware

  We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 20 · 1:13 PM Aloware

  We’re continuing to monitor an ongoing issue affecting some calling and messaging services. Service performance is improving, but intermittent issues may still occur. We will provide another update in 60 minutes or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 20 · 2:16 PM Aloware

  We’re continuing to monitor an ongoing issue affecting some calling and messaging services. Service performance is improving, but intermittent issues may still occur. We will provide another update in 60 minutes or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 20 · 3:09 PM Aloware

  The underlying AWS incident appears to be resolved, but we are continuing to monitor system performance to ensure full recovery.

• ✓

  Resolved

  Oct 20 · 3:36 PM Aloware

  This incident appears to be resolved, and all services are now working as expected.