Reporting delays and failure

Summary

Reporting delays and failure

We have recovered our reporting system and all dashboards and graphs are running smoothly. While the underlying issues with AWS continue to persist, we believe our secondary mechanism is robust enough till AWS fixes the root cause. No data has been lost and today's call and text performance is showing on all reports.

• Started

  Mar 19, 2025 · 7:38 AM

• Resolved

  Mar 19, 2025 · 10:16 AM

• Duration

  2h 38m

• Severity

  Minor

• ◐

  Investigating

  Mar 19 · 7:38 AM Aloware

  We have identified an issue causing a delay in the reporting data and are actively working to resolve it. During this time, some reports, graphs, and tables might not show accurate data. This includes Classic's dashboard, reports, and certain other statistics within Talk. Rest assured, no data has been lost—this is simply a delay. Our team is clearing the backlog, and once resolved, all data will be fully viewable. We will continue to provide periodic updates on this incident until the issue is fully cleared. Thank you for your patience and understanding

• ✓

  Resolved

  Mar 19 · 10:16 AM Aloware

  We have recovered our reporting system and all dashboards and graphs are running smoothly. While the underlying issues with AWS continue to persist, we believe our secondary mechanism is robust enough till AWS fixes the root cause. No data has been lost and today's call and text performance is showing on all reports.