Call Audio Issues

Summary

Call Audio Issues

This incident has been resolved.

• Started

  Apr 22, 2024 · 7:56 AM

• Resolved

  Apr 22, 2024 · 10:54 AM

• Duration

  2h 58m

• Severity

  None

• ◐

  Investigating

  Apr 22 · 7:56 AM Aloware

  We are currently seeing errors from our primary call provider and are investigating the issue with urgency.

• ◐

  Investigating

  Apr 22 · 8:03 AM Aloware

  We are continuing to investigate this issue.

• ◆

  Identified

  Apr 22 · 8:17 AM Aloware

  We have identified the issue where users are not able to connect to audio while on an outbound or inbound call. We will provide another update in 30 minutes or as soon as more information becomes available.

• ◆

  Identified

  Apr 22 · 8:25 AM Aloware

  We have updated the logic of our inbound and outbound calling to allow for 1:1 calling. However, any additional features such as barge, whisper, warm transfer and group calling will be temporarily disabled until our call provider has a permanent solution.

• ◉

  Monitoring

  Apr 22 · 9:18 AM Aloware

  Our call provider carrier has reported that their issues are resolved and they are currently monitoring. All call services should be back to normal behavior.

• ✓

  Resolved

  Apr 22 · 10:54 AM Aloware

  This incident has been resolved.