Public Cloud Performance Degradation

Summary

Public Cloud Performance Degradation

The changes applied over the weekend have remained stable and performance is back to normal.

• Started

  Apr 28, 2026 · 12:11 PM

• Resolved

  May 5, 2026 · 9:44 AM

• Duration

  6d 21h 32m

• Severity

  Critical

• ◐

  Investigating

  Apr 28 · 12:11 PM Appspace

  We are currently experiencing an outage affecting our public clouds. Some or all services may be unavailable or responding slowly. Our team is actively investigating.

• ◉

  Monitoring

  Apr 28 · 2:05 PM Appspace

  We have implemented a fix and are continuing to monitor

• ◐

  Investigating

  Apr 29 · 8:27 AM Appspace

  We have noticed this issue reoccurring with intermittent login failures. We are continuing to investigate

• ◐

  Investigating

  Apr 29 · 11:10 AM Appspace

  We are still activity investigating this issue.

• ◉

  Monitoring

  Apr 29 · 12:13 PM Appspace

  We have deployed a fix that has improved overall performance. Some slowness may still be observed, and our team continues to monitor and investigate.

• ◉

  Monitoring

  Apr 30 · 10:01 AM Appspace

  Our team is continuing to implement fixes to address the ongoing performance issues. Some slowness may still be observed during this time.

• ◉

  Monitoring

  May 1 · 9:14 AM Appspace

  We are continuing to work on resolving the ongoing performance issues. Some slowness may still be observed. We will share another update as soon as more progress has been made.

• ◆

  Identified

  May 1 · 11:12 AM Appspace

  Our Engineering team is continuing to work to solve the underlying performance issue that is impacting Public Cloud. We will continue to provide updates and once we have an ETA for resolution, we will update accordingly.

• ◉

  Monitoring

  May 1 · 12:19 PM Appspace

  The Public Cloud Platform performance is improving, and our Engineering team is continuing to work to further improve performance.

• ◉

  Monitoring

  May 1 · 1:04 PM Appspace

  We are continuing to monitor for any further issues.

• ◉

  Monitoring

  May 1 · 1:05 PM Appspace

  Performance has returned for Public Cloud. Both the Cloud Platform and Engineering team are monitoring to ensure performance continues.

• ✓

  Resolved

  May 5 · 9:44 AM Appspace

  The changes applied over the weekend have remained stable and performance is back to normal.