Multiple customers reported activation of new license failures due to Cloud Portal unavailability

Major · Started Dec 11, 2023 · 12:30 AM

Duration

< 1m
Severity

Major
Detection lead

—
User reports

—

Summary

Multiple customers reported activation of new license failures due to Cloud Portal unavailability

There was an emergency maintenance on Cloud Portal performed to clean up some backend infrastructure issues. The maintenance operation caused the licensing module to be affected. This was resolved as soon as our monitoring systems detected the issue. Incident Impact: 12:30 AM Pacific to 3:35 AM Pacific

Started

Dec 11, 2023 · 12:30 AM
Resolved

Dec 11, 2023 · 12:30 AM
Duration

< 1m
Severity

Major

Event timeline

How this incident unfolded

✓

Resolved
Dec 12 · 6:15 AM Aruba Networks

There was an emergency maintenance on Cloud Portal performed to clean up some backend infrastructure issues. The maintenance operation caused the licensing module to be affected. This was resolved as soon as our monitoring systems detected the issue. Incident Impact: 12:30 AM Pacific to 3:35 AM Pacific