Increased processing times for US async transcription

Summary

Increased processing times for US async transcription

This incident has been resolved. Async transcription processing times on the US endpoint have returned to normal ranges and webhook deliveries are operating normally.

• Started

  Jul 9, 2026 · 1:53 PM

• Resolved

  Jul 9, 2026 · 2:12 PM

• Duration

  19m

• Severity

  Minor

• ◐

  Investigating

  Jul 9 · 1:53 PM AssemblyAI

  We are seeing increased processing times for pre-recorded (async) transcriptions on the US endpoint. Webhook deliveries may also be delayed. We are currently investigating.

• ◆

  Identified

  Jul 9 · 1:59 PM AssemblyAI

  We have identified the issue causing elevated processing times for async transcriptions on the US endpoint and have addressed the root cause. The system is recovering, but processing times remain elevated while the backlog clears. Webhook deliveries may also continue to be delayed.

• ◉

  Monitoring

  Jul 9 · 2:10 PM AssemblyAI

  We have been monitoring the queue drain and transcription pickup delays caused by the backlog. Processing times are returning to normal ranges on the US endpoint and the backlog has cleared. We are continuing to monitor.

• ✓

  Resolved

  Jul 9 · 2:12 PM AssemblyAI

  This incident has been resolved. Async transcription processing times on the US endpoint have returned to normal ranges and webhook deliveries are operating normally.