Onehub POS users: Latency issues (After first fix)

Summary

Onehub POS users: Latency issues (After first fix)

The service disruption affecting OneHub/Reach POS has been fully resolved. The Stubhub team confirmed their system performance is back to normal with error rates, latency, and processing all operating within expected levels.

• Started

  Jul 31, 2026 · 12:32 PM

• Resolved

  Jul 31, 2026 · 3:13 PM

• Duration

  2h 40m

• Severity

  Minor

• ◉

  Monitoring

  Jul 31 · 12:32 PM Automatiq Sync

  While the initial mitigation has helped reduce the impact, we are still seeing intermittent spikes affecting OneHub/Reach POS. The Stubhub team continues to review additional actions to bring performance fully back to normal and maintain stability. We will provide updates as they become available. Thank you for your patience!

• ◉

  Monitoring

  Jul 31 · 2:55 PM Automatiq Sync

  Mitigation steps have been completed by the StubHub team, and error rates have dropped significantly. OneHub/Reach POS performance is returning to normal, and our team is continuing to monitor closely to confirm full recovery. We apologize for the disruption and appreciate your patience. We will share a final update once the system is fully stable.

• ✓

  Resolved

  Jul 31 · 3:13 PM Automatiq Sync

  The service disruption affecting OneHub/Reach POS has been fully resolved. The Stubhub team confirmed their system performance is back to normal with error rates, latency, and processing all operating within expected levels.