Issues with Onehub/ReachPro POS Processing only

Summary

Issues with Onehub/ReachPro POS Processing only

The OneHub POS issues have been fully resolved. Everything is back to normal, and you should no longer experience any disruptions with inventory retrieval. For any orders affected during the disruption, running a recheck will re-attempt to complete processing, including invoicing and confirmation, as long as the order has not been rejected.

• Started

  Jul 31, 2026 · 10:18 AM

• Resolved

  Jul 31, 2026 · 12:02 PM

• Duration

  1h 43m

• Severity

  Minor

• ◆

  Identified

  Jul 31 · 10:18 AM Automatiq Sync

  We are currently experiencing latency and timeout issues stemming from OneHub/Reach POS. Our team is aware, and StubHub has identified the issue and is actively working on a resolution. We will provide updates as they become available. Thank you for your patience!

• ◉

  Monitoring

  Jul 31 · 11:42 AM Automatiq Sync

  StubHub has implemented a fix for the OneHub inventory issue. We believe the root cause has been addressed and are continuing to monitor to ensure everything is fully back to normal. We will keep you posted as the situation progresses.

• ✓

  Resolved

  Jul 31 · 12:02 PM Automatiq Sync

  The OneHub POS issues have been fully resolved. Everything is back to normal, and you should no longer experience any disruptions with inventory retrieval. For any orders affected during the disruption, running a recheck will re-attempt to complete processing, including invoicing and confirmation, as long as the order has not been rejected.