AX Public | Agents Unable to Handle Interactions | Prod-UK Data Center

Summary

AX Public | Agents Unable to Handle Interactions | Prod-UK Data Center

This incident has been resolved.

• Started

  Mar 26, 2026 · 6:06 AM

• Resolved

  Mar 27, 2026 · 4:06 AM

• Duration

  22h

• Severity

  Major

• ◐

  Investigating

  Mar 26 · 6:06 AM Avaya

  We are currently investigating an incident. Agents become stuck in status and cannot continue work. The AXP client becomes unresponsive, and agents are unable to: make outbound calls accept inbound calls receive new interactions log out or reset status Inbound calls are not being accepted by agents and are resulting in RONA. This is a service-level issue affecting the multiple agent population. Our teams are actively working to identify the root cause and restore service as quickly as possible. We will provide further updates as more information becomes available.

• ◉

  Monitoring

  Mar 26 · 7:18 AM Avaya

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Mar 27 · 4:06 AM Avaya

  This incident has been resolved.