Prod-NA : Workspaces agent not able to "Go Ready" state

Summary

Prod-NA : Workspaces agent not able to "Go Ready" state

This incident has been resolved.

• Started

  Mar 17, 2026 · 8:39 PM

• Resolved

  Mar 18, 2026 · 8:17 AM

• Duration

  11h 37m

• Severity

  None

• ◐

  Investigating

  Mar 17 · 8:39 PM Avaya

  We are currently investigating the issue.

• ◆

  Identified

  Mar 17 · 10:08 PM Avaya

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Mar 17 · 10:09 PM Avaya

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Mar 18 · 8:17 AM Avaya

  This incident has been resolved.