Prod-UK : Ongoing instability with AXP Customer Journey

Summary

Prod-UK : Ongoing instability with AXP Customer Journey

This incident has been resolved.

• Started

  Feb 26, 2026 · 7:07 PM

• Resolved

  Mar 17, 2026 · 8:28 PM

• Duration

  19d 1h 21m

• Severity

  Minor

• ◐

  Investigating

  Feb 26 · 7:07 PM Avaya

  We are currently investigating this issue.

• ◆

  Identified

  Feb 26 · 9:00 PM Avaya

  a fix and testing is in progress. The next update expected at 1pm GMT.

• ◆

  Identified

  Mar 3 · 6:43 AM Avaya

  We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners. Our team is working closely with the provider to resolve this as quickly as possible.

• ✓

  Resolved

  Mar 17 · 8:28 PM Avaya

  This incident has been resolved.