AXP Public | Partial Feature Degradation: Multiplicity Logic | Prod-UK Data Center

Summary

AXP Public | Partial Feature Degradation: Multiplicity Logic | Prod-UK Data Center

This incident has been resolved.

• Started

  Jan 29, 2026 · 7:03 AM

• Resolved

  Jan 30, 2026 · 3:21 AM

• Duration

  20h 18m

• Severity

  Minor

• ◐

  Investigating

  Jan 29 · 7:03 AM Avaya

  We are currently experiencing a feature degradation affecting delivery logic in the Prod-UK environment. Specifically, agents may receive multiple interactions despite multiplicity settings being restricted to 1. Our engineering team has identified the cause and is working toward an immediate resolution. We will keep you posted on the latest.

• ◉

  Monitoring

  Jan 29 · 8:52 AM Avaya

  We are monitoring the issue now

• ◐

  Investigating

  Jan 29 · 11:47 AM Avaya

  We are currently investigating this issue.

• ◉

  Monitoring

  Jan 29 · 3:39 PM Avaya

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Jan 30 · 3:21 AM Avaya

  This incident has been resolved.